Privacy Policy

This privacy policy sets out how The Carnegie Dunfermline and Hero Fund Trusts use and protect any information that you give while using our website.

Should we ask you to provide certain information by which you, or others, can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

The Carnegie Dunfermline and Hero Fund Trusts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

Who we are

For the purposes of the Data Protection Act 1998 and under the General Data Protection Regulations which come into force in May 2018, the Data Controller is The Carnegie Dunfermline and Hero Fund Trusts, Andrew Carnegie House, Pittencrieff Street, Dunfermline KY12 8AW.

Information we may collect from you

From time to time, we may collect and process certain personal information about you. You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you apply for a grant or make an enquiry. The information you give us may include your name, address, e-mail address and phone number.

How we use your personal information

We collect and process your personal information in order to:

  • carry out our obligations arising from any contracts entered into between you and us and to provide you with a grant (if applicable) and with information regarding our services that you request from us;
  • help us better understand how we may be able to help you;
  • help us keep in contact with you where you have requested we may be able to do so for the purposes of providing assistance;
  • notify you about changes to our service.

How  we process your information

We will only use your personal information for the purpose for which it was given, will not keep it for longer than necessary and will destroy the information securely according to our data retention policy. Information provided through grant applications may be retained for up to 8 years, after which time it will be destroyed.

Your information will not be shared with third parties unless you have previously been informed, for example, on an application form, or as is required by law.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All information is hosted within the UK.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.


Our website uses cookies to improve the functionality of our website. Cookies are very small files that are stored on your computer when you visit most websites. They are sent back and forth between the website’s server and your Internet browser to allow the website to remember actions you’ve made. We use cookies and other local storage means to help improve the performance of this website by measuring web traffic and tracking user journeys. We also use a security cookie to identify our website’s developers. Most of these only contain randomly generated numbers, and cookies cannot carry viruses or install malware on your computer.

Please note we only use cookies to enhance the functionality on the website and do not use cookies to attempt to identify you for the purpose of processing your data in any way.

Google Analytics Cookies: _utma; _utmb; _utmc; _utmz

Expiry: 2 years; 30 minutes; when you quit your browser; 6 months (respectively)

Purpose: These cookies collect information about how our visitors use this site. This data is collected anonymously, and is used to help improve this website’s functionality. For more information, see Google Analytic’s page on safeguarding your data.

Most Internet browsers allow users to control the acceptance of cookies via the browser’s settings. Visit to find out how to configure these settings on a number of major browsers.

You can opt out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on.

Your rights

You have the right to access the information we hold about you. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Our contact details

Carnegie Dunfermline and Hero Fund Trusts, Andrew Carnegie House, Pittencrieff Street, Dunfermline KY12 8AW

Telephone number: 01383 749789
Registered Charity No. SC015710

If you have any questions or would like to talk to someone about this Privacy Policy, please contact